Hi! I am Willem Reus
Made, not born.
Is a man simply what he does for a living? If you think so; I am a customer success manager and help my relations grow better through strategic consulting @ HubSpot. But I do not believe so. We are not just made by the challenges we faced, but what we have overcome and by providing resilience and persistence.
Experience with working independently within a larger organisation, where every decision should be made accountable, but where it was equally important to casually explain why the cost-offer I made was best for the client. Careful planning due to time-pressure and managing the business relations is what sets me apart. I also love to work with colleagues, share my knowledge and learn from others. As son of a freelance computer programmer I have problem-solving skills for many mainstream client based computer programs, including Windows and Office and helped out with complex issues since I was little. As a hobby I build websites and do some programming.
September 2021 - Present
CSM @ HubSpot
Help the customer have remarkable experiences with a CRM platform that is designed for scale.
April 2019 - August 2021
CSM @ PayPal
Supporting merchant with technical and accounting questions, managing relationships and helping them earn money.
March 2018 - March 2019
CS level 2 @ PayPal
Financial and account queries
Juli 2017 - Februari 2018
Enterprise server support
Supporting HPE hardware for servers and clusters
July 2016 - July 2017
Optimisation Specialist Google Ads
Optimize Google Ads marketing campaigns for existing customers that did not see enough ROI. Upsell and Cross sell solutions. Provide technical support.
March 2016 – July 2016
Sales Renewal Specialist
Renewal of service contracts for Avaya products. Account management, administration and forecasting.
July 2014 – March 2016
Sales of photography products
In store sales of photography products and running the service department, renewed the surveillance camera’s, renewed the network including cabling and acted as system administrator.
March 2014 – July 2014
Freelance CAD designer
Made CAD drawings for construction of new office for local plumber using AutoCad.
September 2013 – March 2014
Technical Support Analyst
Dutch and English B2B support for primarily end-users of Alcatel-Lucent. Was second most productive agent on the Dutch desk with both one of the highest call-handlings and one of the highest first-call resolutions, but quality is far more important for me than quantity.
June 2000 – June 2013
Establishing realistic capital cost for bids and tenders of various types of constructions. My role in the company allowed me to have first contact with customers, build a team to determine the cost, work out the bid and often participate in the end-negotiations. Was core-member of the development team for various build-and-design project (.5 - 5 million euro). During the construction itself I would still remain point of contact, but that is a minor role.
November 1998 – May 2000
Scheduling work and activities. Planning work and monitoring progress. Contact with the clients.
August 1998 - November 1998
Making drawings of residential houses using ARC+, a 3D CAD program.