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REUS.IE

Hi! I am Willem Reus

Made, not born.

Is a man simply what he does for a living? If you think so; I am a customer success manager and help my relations grow better through strategic consulting @ HubSpot. But I do not believe so. We are not just made by the challenges we faced, but what we have overcome and by providing resilience and persistence.

BIOGRAPHY

Experience with working independently within a larger organisation, where every decision should be made accountable, but where it was equally important to casually explain why the cost-offer I made was best for the client. Careful planning due to time-pressure and managing the business relations is what sets me apart. I also love to work with colleagues, share my knowledge and learn from others. As son of a freelance computer programmer I have problem-solving skills for many mainstream client based computer programs, including Windows and Office and helped out with complex issues since I was little. As a hobby I build websites and do some programming.

TESTIMONIALS

"When I started my new job in Accenture, he was one of the first persons to guide me along the way. What I've come to know about Willem is that he is very helpful and he would try his all to help you out if you need more information, training or guidance at work but also outside of work. Furthermore he is an open and genuine guy to have a fun conversation with."
"A strong skill of William that I admire a lot is that he knows how to make a (complex) technical issue understandable for everyone. He knew how to explain it in clear language and guide team members or clients to the solution. Moreover, William is a very reliable colleague: he would never leave the job half done. He asks the right questions, investigates with care and communicates solutions clearly. An absolute pleasure to work with! "
"Willem is always concerned on the quality of his service delivered, he does not hesitate to take other colleagues tasks even if that will make him go home late or renounce his breaks. He is an active learner, always interested in understanding new processes and share his knowledge with his colleagues."

WORK EXPERIENCE

"Never let your past limit your future."

September 2021 - Present

CSM @ HubSpot

Help the customer have remarkable experiences with a CRM platform that is designed for scale.

April 2019 - August 2021

CSM @ PayPal

Supporting merchant with technical and accounting questions, managing relationships and helping them earn money.

March 2018 - March 2019

CS level 2 @ PayPal

Financial and account queries

Juli 2017 - Februari 2018

Enterprise server support

Supporting HPE hardware for servers and clusters

July 2016 - July 2017

Optimisation Specialist Google Ads

Optimize Google Ads marketing campaigns for existing customers that did not see enough ROI. Upsell and Cross sell solutions. Provide technical support.

March 2016 – July 2016

Sales Renewal Specialist

Renewal of service contracts for Avaya products. Account management, administration and forecasting.

July 2014 – March 2016

Sales of photography products

In store sales of photography products and running the service department, renewed the surveillance camera’s, renewed the network including cabling and acted as system administrator.

March 2014 – July 2014

Freelance CAD designer

Made CAD drawings for construction of new office for local plumber using AutoCad.

September 2013 – March 2014

Technical Support Analyst

Dutch and English B2B support for primarily end-users of Alcatel-Lucent. Was second most productive agent on the Dutch desk with both one of the highest call-handlings and one of the highest first-call resolutions, but quality is far more important for me than quantity.

June 2000 – June 2013

Cost Expert

Establishing realistic capital cost for bids and tenders of various types of constructions. My role in the company allowed me to have first contact with customers, build a team to determine the cost, work out the bid and often participate in the end-negotiations. Was core-member of the development team for various build-and-design project (.5 - 5 million euro). During the construction itself I would still remain point of contact, but that is a minor role.

November 1998 – May 2000

Construction Manager

Scheduling work and activities. Planning work and monitoring progress. Contact with the clients.

August 1998 - November 1998

CAD designer

Making drawings of residential houses using ARC+, a 3D CAD program.